Handling customer inquiries and answering frequently asked questions in contemporary contact centers is done via omnichannel methodologies, including all communication platforms and channels. United Call Centers is proud to partner with leading food and beverages companies, who consider it vital to be provided a high level of service in customer support over the phone, by email and social media. Utilising the best practices of decades of contact center expertise, we offer omni-channel support with helpful, customer-centric operators. We aim to provide our partners with continuous service improvement, optimise call center costs, and commit to enable our clients to retain a competitive position while also maximising customer satisfaction.
Our services include not only customer services, but also help-desk, technical support, outbound services, such as customer satisfaction surveying and market research. These activities, including lead generation, enable our partners to strengthen their brand recognition and improve public relations. United Call Centers provides all human capital and technological requirements to make sure the customers of our clients are fully satisfied with the services provided. As part of this, continuous end-user experience monitoring in a standard Shared Service Center (SSC) environment compliant with ISO 9001:2008 certification guarantees a high level of customer satisfaction. We are flexible in accommodating our partners’ continuously evolving requirements, and we are ready to provide bespoke solutions that are unprecedented among contact centers.
Not only FMCG companies producing food and beverages, but several other industries benefit from our quality contact centre services. The energy sector, the oil industry, the entertainment industry, tourism, automotive, healthcare and fintech industries are only part of the comprehensive, global solutions which prompt the partners of United Call Centers to echo the high quality of our services. Inbound and outbound contact center services, soft collections, lead generation in the B2B and B2C segment, market research, Business Process Outsourcing (BPO), telesales, data maintenance, user activation, re-activation, and other SSC solutions are all readily available to our partners. It is our aim to utilise technological innovations to benefit our clients, hence we are responsible and reliable partners for companes interested in Intelligent Process Automation (iPA) with our solutions in software development, Robotic Process Automation (RPA), e-commerce, and database management.